Terms and Conditions

Last Updated: January 2026

1. Acceptance of Terms

By accessing and using the YTech Water Delivery Service application ("the App"), you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.

These terms apply to all users of the App, including customers, service providers (drivers), and any other parties who access or use our platform.

2. Service Description

YTech provides a platform connecting customers with water delivery service providers. Our services include:

  • Water delivery ordering and scheduling
  • Real-time order tracking
  • Secure payment processing
  • Customer support services

YTech acts as an intermediary platform and is not directly responsible for the quality of water delivered by independent service providers.

3. Service Provider Terms

If you register as a service provider (driver), you agree to:

  • Provide accurate personal and vehicle information
  • Maintain valid licenses and permits required for water delivery
  • Comply with all local regulations and safety standards
  • Deliver services in a professional and timely manner
  • Maintain appropriate insurance coverage

4. Payments and Fees

All prices displayed in the App are in Saudi Riyals (SAR). Payment terms include:

  • Customers must pay for services at the time of order or upon delivery
  • Service providers receive payouts according to the agreed schedule
  • YTech may charge service fees as displayed during checkout
  • Refunds are processed according to our refund policy

5. Privacy and Data

We collect and process personal data in accordance with our Privacy Policy. By using the App, you consent to:

  • Collection of location data for service delivery
  • Storage of payment information for transactions
  • Use of contact information for service communications

Your data is protected using industry-standard encryption and security measures.

6. Limitation of Liability

YTech shall not be liable for:

  • Service delays caused by factors beyond our control
  • Actions or omissions of independent service providers
  • Technical issues affecting App availability
  • Indirect or consequential damages

7. Account Termination

YTech reserves the right to suspend or terminate accounts that:

  • Violate these Terms and Conditions
  • Engage in fraudulent or illegal activities
  • Provide false or misleading information
  • Abuse or misuse the platform

8. Contact Us

If you have questions about these Terms and Conditions, please contact us:

📞 +966 57 939 8904
📍 Riyadh, Saudi Arabia