Terms and Conditions

1. Acceptance of Terms

By accessing and using the YTech Water Delivery Service application ("the App"), you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.

These terms apply to all users of the App, including customers, service providers (drivers), and any other parties who access or use our platform.

2. Service Description

YTech provides a platform connecting customers with water delivery service providers. Our services include:

Water delivery ordering and scheduling
Real-time order tracking
Secure payment processing
Customer support services

YTech acts as an intermediary platform and is not directly responsible for the quality of water delivered by independent service providers.

3. Service Provider Terms

If you register as a service provider (driver), you agree to:

Provide accurate personal and vehicle information
Maintain valid licenses and permits required for water delivery
Comply with all local regulations and safety standards
Deliver services in a professional and timely manner
Maintain appropriate insurance coverage

4. Payments and Fees

All prices displayed in the App are in Saudi Riyals (SAR). Payment terms include:

Customers must pay for services at the time of order or upon delivery
Service providers receive payouts according to the agreed schedule
YTech may charge service fees as displayed during checkout
Refunds are processed according to our refund policy

5. Privacy and Data

We collect and process personal data in accordance with our Privacy Policy. By using the App, you consent to:

Collection of location data for service delivery
Storage of payment information for transactions
Use of contact information for service communications

Your data is protected using industry-standard encryption and security measures.

6. Limitation of Liability

YTech shall not be liable for:

Service delays caused by factors beyond our control
Actions or omissions of independent service providers
Technical issues affecting App availability
Indirect or consequential damages

7. Account Termination

YTech reserves the right to suspend or terminate accounts that:

Violate these Terms and Conditions
Engage in fraudulent or illegal activities
Provide false or misleading information
Abuse or misuse the platform

8. Contact Us

If you have questions about these Terms and Conditions, please contact us:

📧 [email protected]

📞 +966 57 939 8904

📍 Riyadh, Saudi Arabia