Privacy Policy

YTech ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our water delivery service application ("the App").

By using the App, you consent to the data practices described in this policy. If you do not agree with our policies, please do not use our services.

We collect information that you provide directly and information collected automatically:

Personal Information:

• Name (first and last name)
• Phone number
• Email address (optional)
• Delivery addresses and saved locations

Service Provider Information (Drivers):

• Vehicle information and capacity
• Service area and GPS location
• Bank account details (IBAN) for payouts
• KYC verification status

Payment Information:

• Payment card details (processed securely via Moyasar)
• Transaction history and payment status

When you use our App, we automatically collect:

• Device information (device type, operating system)
• GPS location data for order delivery and tracking
• Push notification tokens for service updates
• App usage data and interaction logs
• Order history and service preferences

We use the collected information for:

• Processing and fulfilling water delivery orders
• Facilitating real-time order tracking
• Processing payments and provider payouts
• Sending order updates and service notifications
• Matching customers with nearby service providers
• Providing customer support
• Improving our services and user experience
• Complying with legal obligations

We may share your information with:

• Service providers (drivers) to fulfill your orders
• Payment processors (Moyasar) for secure transactions
• Cloud service providers for data storage
• Legal authorities when required by law

We implement robust security measures to protect your data:

• Encryption of sensitive data (bank details, payment information)
• Secure HTTPS connections for all data transmission
• Access controls and authentication mechanisms
• Regular security audits and monitoring

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements

When you delete your account, we will remove your personal data within 30 days, except where retention is required by law.

You have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your account and data
• Opt-out of marketing communications
• Control location sharing through device settings
• Manage push notification preferences

To exercise these rights, contact us through the App or via the contact information below.

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

We encourage you to review this Privacy Policy periodically for any changes.

If you have questions about this Privacy Policy or our data practices, please contact us: